1. How do I track my order? An email will be sent confirming your order has left out warehouse, your tracking information will also be included in this email.

    2. I have not received my order, where is it? Katana is ran by a small group of dudes and ladies and things are a little backed up on our end. With social distancing only 1 of us is in the warehouse to pack orders, ship orders and handle customer service. Rest assured, we’re working hard to deliver your order as soon as possible, while caring for the health and safety of our small crew. We expect most orders to ship in the next 1-3 weeks.

    3. I emailed customer service, how long will it take them to respond? It can take our customer service representatives up to 2-4 business days to respond to inquiries.

    4. Is Katana Streetwear clothing true to size? We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size for zip up hoodies and shirts; for pull over hoodies size up for a loose fit and true to size for fitted. For more information about sizes, you can check the size guide on each product page.

    5. What Payment methods does Katana accept? Our checkout is managed by Shopify and Paypal via Braintree, the World’s leading online payment gateways. We accept all major credit and debit cards.

    6. What do I do when there is an item missing from my order? Please head over to our contact page.

** All returns, exchanges or store credit exchanges must happen within 14 days of shipping delivery date.